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Norton 360 , one of the most popular antivirus products on the market today, has installed a cryptocurrency mining program on its customers’ computers. Norton’s parent firm says the cloud-based service that activates the program and allows customers to profit from the scheme — in which the company keeps 15 percent of any currencies mined — is “opt-in,” meaning users have to agree to enable it. But many Norton users complain the mining program is difficult to remove, and reactions from longtime customers have ranged from unease and disbelief to, “Dude, where’s my crypto?”
Norton 360 is owned by Tempe, Ariz.-based NortonLifeLock Inc . In 2017, the identity theft protection company LifeLock was acquired by Symantec Corp. , which was renamed to NortonLifeLock in 2019 (LifeLock is now included in the Norton 360 service).
According to the FAQ posted on its site , “ Norton Crypto ” will mine Ethereum (ETH) cryptocurrency while the customer’s computer is idle. The FAQ also says Norton Crypto will only run on systems that meet certain hardware and software requirements (such as an NVIDIA graphics card with at least 6 GB of memory).
“Norton creates a secure digital Ethereum wallet for each user,” the FAQ reads. “The key to the wallet is encrypted and stored securely in the cloud. Only you have access to the wallet.”
NortonLifeLock began offering the mining service in July 2021, and early news coverage of the program did not immediately receive widespread attention. That changed on Jan. 4, when Boing Boing co-editor Cory Doctorow tweeted that NortonCrypto would run by default for Norton 360 users.
NortonLifeLock says Norton Crypto is an opt-in feature only and is not enabled without user permission.
“If users have turned on Norton Crypto but no longer wish to use the feature, it can be disabled by temporarily shutting off ‘tamper protection’ (which allows users to modify the Norton installation) and deleting NCrypt.exe from your computer,” NortonLifeLock said in a written statement. However, many users have reported difficulty removing the mining program .
From reading user posts on the Norton Crypto community forum, it seems some longtime Norton customers were horrified at the prospect of their antivirus product installing coin-mining software, regardless of whether the mining service was turned off by default.
“How on Earth could anyone at Norton think that adding crypto mining within a security product would be a good thing?,” reads a Dec. 28 thread titled “Absolutely furious.”
“Norton should be DETECTING and killing off crypto mining hijacking, not installing their own,” the post reads. “The product people need firing. What’s the next ‘bright idea’? Norton Botnet? ‘ And I was just about to re-install Norton 360 too, but this has literally has caused me to no longer trust Norton and their direction.” Continue reading →
Norton 360 Now Comes With a Cryptominer